Answering the phone is a thing which is done by all in some way or the other. The telephone has become such an indispensable part of our everyday lives that our daily routine is incomplete without having a conversation with our dear ones. Just like our family holds a special place in our lives, customers and other stakeholders occupy a significant position in the life of a company. Though we don’t pay a lot of attention to the way in which we converse with our closed ones, businesses aren’t spoilt…
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