Do you remember the call you recently made to enquire about your new cell-phone problem? Then you also remember that a robotic lady-like voice that instructed you to follow her if you want to speak to a live customer care agent. It might have sounded something like this; “Welcome to Mobile city…to register a complaint press 4, to speak with our agent press 5, to go to the main menu press # …” Advancement of technology is speaking to you. It is an IVR, Interactive Voice Response. This technology allows…
Read More6 Effective Measures to Generate Potential Lead Through IVR
