A recent study said that by the year 2022, global businesses will spend over $ 407.1 billion on contact centers. The main amount would be vested in enhancing customer service support. This shows the importance big businesses are giving to call centers. This paramount importance enjoyed by corporate call centers creates a great pressure on call centers to revamp their services with digital colleagues. It is a usual perception that seven out of ten consumers builds a brand presence based on the customer services that they get. This really pushes…
Read MoreAre Digital Colleagues Redefining the Future of Corporate Call Center?
