It was during the late twentieth century that the business world witnessed two major shifts that changed the way how organizations operated and did business. It was the arrival of the internet, which brought the world closer, transformed it into a connected colony, and gave rise to globalization. Advancements in technology and wide acceptance of the internet allowed organizations to experiment with how they operated and conducted business. One of such experiments was subcontracting business process to third-party vendors in order to get their work done at minimized operational and…
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