All of us are aware of the fact that call centre agents are highly efficient in maintaining politeness and patience in their jobs. While on call, along with their expertise in performing tasks, the reps showcase the warmest behavior and try to resolve every registered query with efficiency. But, many times, the customers who reach out to the operators do not know when to make a call, what questions to ask or how to gain the maximum satisfaction? Despite their maximum efforts in keeping calm, the situation sometimes worsens and…
Read MoreWhat to and what not to expect from an Inbound Call Centre?
