5 Key Telephone Answering Etiquettes

Answering the phone is a thing which is done by all in some way or the other. The telephone has become such an indispensable part of our everyday lives that our daily routine is incomplete without having a conversation with our dear ones. Just like our family holds a special place in our lives, customers and other stakeholders occupy a significant position in the life of a company. Though we don’t pay a lot of attention to the way in which we converse with our closed ones, businesses aren’t spoilt…

Read More

Are Digital Colleagues Redefining the Future of Corporate Call Center?

A recent study said that by the year 2022, global businesses will spend over $ 407.1 billion on contact centers. The main amount would be vested in enhancing customer service support. This shows the importance big businesses are giving to call centers. This paramount importance enjoyed by corporate call centers creates a great pressure on call centers to revamp their services with digital colleagues. It is a usual perception that seven out of ten consumers builds a brand presence based on the customer services that they get. This really pushes…

Read More

BPO Services: A Norm for any Company’s Success

From a $7 million industry in 2006 to $120 billion industry in 2018, BPO sector comes out to be one of the booming sectors both on domestic and international fronts. Outsourcing of business operations is highly in demand. Both small and big companies are highly dependent on outsourcing Business Processes. Let’s carefully look at some of the key privileges for outsourcing BPO processes: Reduction in expenses BPO is a sector wherein you will find a large number of employees made available at comparatively lower wages. Especially, if you look at…

Read More

Effective Strategies to Prepare for Sat

Strategies to Prepare for Sat

There are many instances during the preparation of a test like Sat when you feel really weary and tired. You get discouraged and negativity hovers all over you.  You are not alone; every candidate who plans to appear in any exam or test goes through different stages and challenging times. The one thing that is different in every case is how a person tackles it all. Of course, everybody has different behaviours, attitudes and thinking process. But there are things that can be helpful for everybody to tackle with these…

Read More