5 Key Telephone Answering Etiquettes

Answering the phone is a thing which is done by all in some way or the other. The telephone has become such an indispensable part of our everyday lives that our daily routine is incomplete without having a conversation with our dear ones. Just like our family holds a special place in our lives, customers and other stakeholders occupy a significant position in the life of a company. Though we don’t pay a lot of attention to the way in which we converse with our closed ones, businesses aren’t spoilt…

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Are Digital Colleagues Redefining the Future of Corporate Call Center?

A recent study said that by the year 2022, global businesses will spend over $ 407.1 billion on contact centers. The main amount would be vested in enhancing customer service support. This shows the importance big businesses are giving to call centers. This paramount importance enjoyed by corporate call centers creates a great pressure on call centers to revamp their services with digital colleagues. It is a usual perception that seven out of ten consumers builds a brand presence based on the customer services that they get. This really pushes…

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