The bar in outsourcing is being raised. Though reducing costs and contracting out non-primary activities remainthe dominant causes of outsourcing, what’s expected of BPO firms is changing. And so are the industry’s expectations of BPO professionals. Earlier companies expected greater efficiency, lower costs and streamlined operations. The demands are becoming more complex now. Companies arelooking for value-addition alongside. Leading BPOs are blurring the boundaries by providing consulting services viabusiness insights, driving innovation, providing customized solutions, and making a commitment to continuous improvement par with new age. Central to the transformation…
Read MoreBig five 2020 trends for BPO industry
